What is a voice email assistant?
A voice email assistant lets users instruct an AI by voice to operate the inbox: summarise urgent threads, prepare grounded drafts, escalate items, route approvals, and trigger connected actions. HEIDI Workspace keeps voice approval-aware, so sensitive replies still wait for a human reviewer.
Capabilities
What you can do with Process Designer
Hands-free triage
'HEIDI, what needs my attention today?' → focused list, ranked.
Voice-driven drafts
'HEIDI, prepare a grounded reply for the Product X thread.'
Voice escalations
Push urgent items to the on-call owner via Slack/Teams when configured.
Approval-aware
Voice doesn't bypass the approver — sensitive replies still wait for review.
Daily briefings on demand
Ask for the briefing whenever it's useful, not only in the morning.
Use cases
Where teams apply Process Designer
Real workflows that benefit from visual design, automation, and governance.
'Summarise the urgent emails from today.'
HEIDI returns a ranked summary with the next recommended action.
'Draft a grounded reply for Customer A.'
HEIDI prepares the draft using the configured knowledge sources.
'Escalate this thread to support.'
HEIDI routes the summary and next step to the configured Slack/Teams channel.
'What needs my approval today?'
HEIDI lists pending approval items with the policy that requires sign-off.
'Prepare a CRM note for this thread.'
HEIDI drafts the note for the connected CRM, awaiting approval.
How it works
From chaos to clarity in 4 steps
Ask HEIDI by voice
Natural-language instruction.
Map intent to action
Summarise, draft, escalate, prepare approval, trigger action.
Execute with sources
Grounded work uses approved knowledge; sources stay visible.
Approval where required
Sensitive replies still route through a human approver.
Voice control that stays safe
Voice is a powerful interface for operational work — but only if it stays within the rules. HEIDI's voice control respects the same approval rules as the rest of the workspace: sensitive replies still wait for a human, and source visibility is preserved in the audit record.