Your company's know-how as a tangible, reusable asset
Transform scattered expertise into a connected Knowledge Graph. Never lose critical know-how again—always ready for automation, documentation, and AI assistance.
The New Know-How Layer
Capture knowledge from any source
Upload or collect data in any format. Our AI extracts the relevant information and passes it to your Knowledge Graph—creating a tangible asset that's never lost, always reusable, and ready to leverage.
Knowledge Graph
Your company's tangible know-how asset
Supported Formats
Connect 1000+ apps to ingest knowledge
Bring your knowledge into one foundation: chat, docs, tickets, wikis, and project tools. We normalize it into a Knowledge Graph so HEIDI and Automation can work with context—not guesses.
Connector library
1000+ sources for knowledge ingestion
Ingest continuously
Keep your knowledge fresh across sources—docs, tickets, chats, and more.
Normalize & link
Turn scattered artifacts into a connected Knowledge Graph your team can trust.
Use in HEIDI + Automation
Ask, guide, and automate with context grounded in your operational truth.
Integration-powered use cases
From connected knowledge to action
Many platforms stop at indexing. We focus on operational execution: knowledge that guides work, generates SOPs, and drives automation across the tools you already use.
Customer support knowledge
Ingest tickets, runbooks, and product docs so HEIDI can answer questions and propose next steps—grounded in your truth.
Sales enablement & handoffs
Connect CRM, decks, and notes so teams always find the latest positioning, templates, and approved language.
Onboarding that actually scales
Pull SOPs, docs, and project context into a Knowledge Graph and let HEIDI guide new hires step‑by‑step—by voice.
Automation with context
Connect the tools where work happens. Automations can reference policies, exceptions, and prior cases—then execute reliably.
Compliance-ready knowledge
Ingest policies, approvals, and evidence so teams can trace decisions and keep documentation audit-ready.
Operational intelligence
Unify data from tools, documents, and conversations to spot friction, standardize best practices, and improve continuously.
See how your company really works
Your entire organizational knowledge—topics, systems, assets, people, and their relationships—visualized in an interactive, always up-to-date Knowledge Graph.
Knowledge Graph Explorer
Interactive relationship visualization
Dynamic Visualization
Force-directed graph layout reveals natural clusters and relationships
Natural Language Queries
Ask questions like "What depends on SAP?" and get instant answers
Relationship Discovery
Automatically discover hidden connections across your organization
Real-time Sync
Knowledge Graph updates as your organization evolves
Powered by your Knowledge Graph
From connected knowledge to action
The Knowledge Graph isn't just a visualization—it's the foundation for AI-powered search, automation, and assistance across your organization.
Expertise Location
Find who knows what across your organization. Map expertise to topics, projects, and systems.
Impact Analysis
Understand downstream effects before making changes. See what depends on what.
Process Discovery
Visualize how work actually flows through your organization—across systems, teams, and documents.
Onboarding Acceleration
New hires explore the Knowledge Graph to understand context, ownership, and relationships fast.
Your Knowledge Graph grows as you use the platform—no manual configuration required.
Core Feature
The Knowledge Graph
All your operational knowledge—connected, searchable, and ready to leverage. The Knowledge Graph links documents, workflows, recordings, and insights so you can find answers instantly, automate with context, and preserve expertise for the long term.
Automation
Power workflows with context
Documentation
Generate SOPs & guides
Analysis
Understand how work flows
AI Assistance
HEIDI answers from knowledge
Knowledge Graph
All your operational knowledge connected, searchable, and ready to leverage.
Ask Knowledge Base
Natural language Q&A
Workflows
Connected processes
Documents
Indexed & linked
HEIDI Integration
AI-powered assistance
Never lost
Expertise is captured and preserved—even when people change roles or leave.
Always connected
Knowledge links to workflows, documents, and decisions—not isolated files.
Instantly searchable
Ask questions in natural language and get answers from your knowledge base.
Ready to leverage
Use knowledge for automation, documentation, training, and AI assistance.
Leverage Knowledge
SOP Creation with AI
Turn your Knowledge Graph into professional Standard Operating Procedures. Describe your process to HEIDI, choose your visualization style, add your company branding, and generate documentation that teams can actually follow.
Individual Branding
Add your company name, logo, and choose from professional visualization styles.
- Company name & logo
- 6 visualization styles
- Consistent corporate look
Workflow Visualization
AI generates clear flowcharts with decision points, process steps, and logical flows.
- Flowchart & Hierarchical
- BPMN 2.0 export
- Interactive visual editor
SOP Text Editor
AI helps you add tables, diagrams, and structured content to your procedures.
- AI-generated tables
- Embedded diagrams
- Rich text formatting
SOP Generator
Create professional documentation with AI assistance, custom branding, and multiple output formats.
Talk to HEIDI
Describe your process with voice and let HEIDI document it.
Multiple Styles
Corporate, Blueprint, Modern, Classic—choose your visual style.
AI Suggestions
Get intelligent suggestions to complete your documentation.
Use cases
What you can do with Operational Knowledge
From quick SOPs to full process automation, your knowledge becomes actionable and shareable.
SOP creation
Turn proven work into step-by-step procedures teams can follow.
Documentation
Capture steps, decisions, handoffs, and exceptions in one place.
Knowledge retrieval
Find answers fast: policies, rules, templates, and how work gets done.
BPMN 2.0 export
Export standardized processes for governance and downstream execution.
Frequently asked questions
Learn more about how Process Designer works and how it can help your organization.
What is a Knowledge Graph and why does it matter?+
A Knowledge Graph is a connected map of your organization's knowledge—topics, systems, assets, people, and their relationships. Unlike traditional file storage, it shows how things connect, enabling AI-powered search, impact analysis, and relationship discovery across your entire organization.
What is the difference between task mining and process mining?+
Task mining shows how work is really done on the screen, step by step. Process mining shows what happened in system logs like ERP or CRM. Operational Knowledge adds the missing business context - the why, the judgement, and the handoffs - so you can reduce training time, standardize work faster, and spot automation value instead of just generating another recording.
Why is process documentation important?+
It creates a single source of truth. Without it, knowledge is trapped in heads or chats. Documentation ensures consistency, speeds up onboarding, and provides the ground truth for AI assistance.
How does SOP standardization help?+
Standardized SOPs reduce errors and rework. When everyone follows the same best practice, quality improves, and it becomes easier to automate the stable parts of the process.
How do you ensure knowledge retention?+
By capturing knowledge as it happens (recording experts) and structuring it into a Knowledge Graph. This means when an expert leaves, their know-how stays behind in a usable format, not just a folder of videos nobody watches.
How does relationship discovery work in the Knowledge Graph?+
The Knowledge Graph automatically identifies and visualizes connections between entities as you add knowledge. You can explore these relationships interactively, ask natural language questions like 'What depends on SAP?', and discover hidden patterns across your organization.