Question 1

What problem does Process Designer solve?

Accepted Answer

Process Designer captures scattered operational knowledge—from documents, recordings, and people’s heads—and turns it into a reusable Knowledge Graph. This foundation powers consistent documentation (SOPs), real-time AI assistance (HEIDI), and reliable no-code automation, solving the problem of inconsistent execution and lost know-how.

Question 2

Where should I start?

Accepted Answer

Start by capturing one key process. You can upload an existing document, record your screen, or just describe how it works. HEIDI will help you structure it into the Knowledge Graph. From there, you can generate an SOP, ask questions, or build an automation.

Question 3

How is this different from traditional process mining?

Accepted Answer

Traditional process mining analyzes historical logs to find bottlenecks. Process Designer focuses on *capturing and enabling* the work itself. We capture the 'how-to' knowledge (including unlogged human decisions) and make it actionable immediately through AI assistance and automation.

Question 4

Can I try it for free?

Accepted Answer

Yes. Our Community plan is free and includes credits to try out the platform, build a project, and see how HEIDI works with your data. No credit card is required to start.

Question 5

Is my data secure?

Accepted Answer

Absolutely. We are a Swiss company and prioritize data privacy. Your data is processed in secure environments (Switzerland/EEA), and we do not use your data to train public models. Check our Privacy Policy for full details.

Operational knowledgethat powers assistance