What is enterprise email AI?
Enterprise email AI is an AI workspace for shared business inboxes that meets enterprise needs: role-based approvals, source visibility, audit-friendly records, governed automation, and connected actions across the enterprise stack. HEIDI Workspace is designed to fit on existing Gmail and Outlook.
Capabilities
What you can do with Process Designer
Role-based approvals
Different approvers for different policies, thresholds, risks.
Source visibility everywhere
Reviewers can verify the grounding for every draft and action.
Audit-friendly
Every approval, source, and action recorded.
Governed automation
No-code workflows and browser agents under enterprise rules.
No inbox migration
Designed to connect to existing Gmail and Outlook.
Use cases
Where teams apply Process Designer
Real workflows that benefit from visual design, automation, and governance.
Cross-region support inbox
Triage and grounded drafts at scale with local approval routing.
Procurement spanning multiple business units
Policy-aware routing for thresholds and risk.
Compliance-flagged customer threads
Routed to legal/compliance with policy citation.
Operations inbox with regulated workflows
No-code workflows with full audit trace.
Vendor management at scale
Contract-aware updates with approval gates.
How it works
From chaos to clarity in 4 steps
Connect existing inboxes
Gmail or Outlook, no migration.
Configure knowledge + roles
Knowledge base, approvers, escalation paths.
Triage and prepare
Each message gets a structured next step.
Approve under enterprise rules
Right approver, right policy.
Act and record
Connected action + audit-friendly record.