What are AI email drafts?
AI email drafts are reply texts prepared by AI from inbound business email — grounded in company knowledge, adjusted to the team's tone, and presented to a human reviewer for approval. HEIDI Workspace produces drafts that include their sources so the reviewer can verify before sending.
Capabilities
What you can do with Process Designer
Multiple draft options
Concise, detailed-with-sources, or escalation — pick the right tone.
Grounded in approved knowledge
Drafts cite the source they're built from.
Tone and character control
Adapt drafts to the team's voice and the reviewer's style.
Approval-routed
Sensitive replies wait for a human approver before sending.
Auditable record
What was drafted, what was approved, and which sources backed it.
Use cases
Where teams apply Process Designer
Real workflows that benefit from visual design, automation, and governance.
Customer A asks for a refund — concise + escalation drafts
HEIDI prepares both options so the reviewer picks the right tone.
Customer asks a technical question — detailed-with-sources
HEIDI assembles the answer from the manual and SOP with citations visible.
Customer B asks for a status update
HEIDI drafts a concise reply with the latest known state from prior context.
Internal stakeholder asks for a summary draft
HEIDI compresses the recent customer threads into a status-style reply.
Customer escalation — internal handoff draft
HEIDI prepares the internal note for the on-call owner with the customer summary.
How it works
From chaos to clarity in 4 steps
Read the inbound message
Detect intent, urgency, and tone needed.
Retrieve grounding
Pull the approved documents that should inform the reply.
Prepare draft variants
Concise, detailed-with-sources, escalation.
Route to approver
Reviewer picks, edits, and approves.
Send and record
Sent reply with source list kept for the audit record.
What makes a good AI draft
A good AI draft isn't the most fluent text — it's the most verifiable one. HEIDI prepares drafts that cite their sources, match the configured tone, and route through human approval. The reviewer can approve quickly because the work has been shown.