What is an AI email classifier?
An AI email classifier reads inbound business email and assigns structured tags — intent, urgency, operational bucket, suggested owner. In HEIDI Workspace, classification is the entry point to the operational workflow that prepares the next action.
Capabilities
What you can do with Process Designer
Intent tagging
Customer question, approval, escalation, vendor update.
Urgency detection
Time-critical items surface immediately.
Operational buckets
Triage queues mirror how the team actually works.
Owner suggestion
Designed to route to the right person or queue.
Use cases
Where teams apply Process Designer
Real workflows that benefit from visual design, automation, and governance.
Technical support request
Tagged technical → support ops, manual grounding ready.
Refund request outside policy
Tagged approval → finance owner, policy citation surfaced.
Vendor delivery update
Tagged vendor update → procurement queue.
Customer churn signal
Tagged escalation → success owner.
Internal status question
Tagged internal → relevant ops owner.
How it works
From chaos to clarity in 4 steps
Read the message
Including subject, body, attachments, and thread context.
Assign tags
Intent, urgency, bucket, suggested owner.
Hand off to next step
Drafting, approval, escalation, or connected action.